Terms of Service

These terms govern your use of SmileRank (“the Service”), operated by SmileRank (“we”, “us”). By creating an account or starting a trial you agree to them.

1. What the Service does

SmileRank asks third-party AI assistants (such as ChatGPT, Google Gemini and Claude) questions a patient might ask about dentists in your area, records whether and how your practice is named, and produces a visibility score, a list of practices that were named, and recommended actions.

2. No guarantees about AI answers

AI assistants are operated by other companies and change their answers over time. Scores and rankings describe what those assistants said at the moment we asked. We do not control them, cannot guarantee that any action will cause an assistant to recommend your practice, and projections shown in the Service are estimates, not promises.

3. Accounts

You must provide an accurate email address and keep your sign-in link private. You are responsible for activity under your account. One account may track the number of practices allowed by its plan.

4. Trials, billing and cancellation

• Paid plans begin with a free trial of the length shown at checkout. A payment card is required to start a trial. Nothing is charged until the trial ends.
• After the trial, your card is charged the plan price monthly in advance until you cancel.
• You can cancel at any time from Billing. Cancelling before the trial ends means you are not charged. Cancelling later stops future charges; the current month is not refunded.
• We send a reminder email before the first charge. It is your responsibility to keep your email address current.
• Prices are in US dollars unless stated otherwise and may change with 30 days’ notice.

5. Free check

The free check is limited in scope and frequency and is provided as-is. We may change or withdraw it at any time.

6. Acceptable use

Do not use the Service to scan practices you do not own or represent for competitive intelligence, to resell results without permission, to overload the Service, or for anything unlawful. We may suspend accounts that do.

7. Your content and our content

You own the information you enter about your practice. We own the Service, its reports, scoring method and generated text; you may use the generated text (descriptions, FAQ code, messages) freely for your own practice.

8. Disclaimer and limitation of liability

The Service is provided “as is” without warranties of any kind. To the fullest extent permitted by law, our total liability for any claim relating to the Service is limited to the amount you paid us in the three months before the claim. We are not liable for indirect, incidental or consequential damages, including lost patients or revenue.

9. Changes and termination

We may update these terms; material changes will be announced by email or in the app. You may close your account at any time from Billing, which deletes your practices and scan history.

10. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Disputes will be heard in the courts of Ontario.

11. Contact

Questions about these terms: support@smilerank.app (or the address shown on the website).